Headspace provides mental and health wellbeing support, information and services to young people and their families across Australia. Established in 2006, headspace is the National Youth Mental Health Foundation. The people that work at headspace are providing solutions for young people aged 12 to 25 years. Their primary focus is the mental health and wellbeing of all Australians. They know that getting help early is the key to resolving these problems quickly.
Headspace Australia asked MH Interactive to design and build an online depression help system called eheadspace utilising our Dynamic Health ® system for roll-out in Western Australia. The timeline was extremely tight and we pulled together all possible resources and was able to deliver a total solution on time for the go-live date. The system was later extended to include all of Australia with a new and more feature packed HTML5 responsive front-end website that replaced the earlier Flash based website. MH Interactive collaborated with 3rd party creative agencies for the front-end website development.
We approached MH Interactive to help us develop a custom healthcare application with very complex and specific requirements and a short delivery cycle. Not only did they innovate at each stage of system design and application development, they also delivered with great enthusiasm and attention to detail. MH Interactive has exceeded our expectations in every way, with unsurpassed professionalism, experience and dedication in making this happen. We continue to use MH Interactive for application maintenance and future enhancements and would highly recommend them.
Mark Doro headspace CIO
Every day, their advertising influences thousands of tiny decisions New Zealanders make about all kinds of things - from where they buy a hammer or what programme they watch, to how they help someone with depression. These tiny individual changes add up to big shifts in attitudes and behaviour. Changes that have helped grow small sales into big sales, small businesses into big businesses and even helped change the shape of our society. These changes have been achieved through their advertising, using their skills in strategy and planning, creative, direct and digital, media, and public relations. Their work in these areas has been recognised by the industry, winning FCB "Agency of the Year" in both 2008 and 2010 and "Media Agency of the Year" in 2009.
FCB Auckland asked MH Interactive to design and build the back-end of an online depression self-management programme called The Journal. The result was an integration between a Flash based website created by Salt Interactive and our Dynamic Health ® back-end to help users with their depression. The Dynamic Health ® CRM capabilities allowed for a seamless back-end implementation of all the Journal interactive tasks. The Dynamic Health ® Client application is used by care givers to provide real time help to website users.
DraftFCB has worked with Xander since 2009, during the development of a significant self-help programme, called The Journal, for the (then) Ministry of Health. MHI was selected for the project based on their existing relationship supplying Dynamic Health® CRM for the Depression Helpline (which provides live support to users).
Throughout the project Xander has proven to be a valuable partner in the development of the final product, contributing a wide range of expertise and experience. He has demonstrated an exceptional ability to interpret the user experience and translate this directly into technical requirements – removing a significant overhead from our internal project team.
He has also been very supportive of the project team, both in his openness to share technical knowledge and willingness to resolve issues when they arise.
We consider MHI's participation in the project crucial to achieving the world-leading integration of services provided through the Journal.
Simon Sievert, Digital Architect, FCB
Homecare Medical is a teletriage organisation owned by ProCare and Pegasus Health, two of New Zealand’s largest primary health organisations. They provide telephone services to GPs so their patients’ calls are answered after-hours, and national telehealth services (helplines) to the public, 24 hours a day, seven days a week.
Homecare Medical is providing the helpline services for The Journal since 1 November 2015 as part of the national Telehealth Service and Dynamic Health is providing the backend software that drives the Journal self help programme including all the automated reminder email and SMS communication responses.
Lifeline Aotearoa provides professional and confidential services offering counselling, support and information. Counsellors deal with many kinds of issues with callers including psychological & emotional distress, financial and work issues, marriage and family problems and with callers who are lonely, ill, depressed or the victims of violence or abuse. In addition Lifeline works in collaboration with other health and community organsiations to provide resourcing and helpine services on behalf of government agencies and district health boards. Established in 1965, Lifeline provide a vital service to thousands of New Zealanders each year.
Lifeline Aotearoa asked MH Interactive to design and build a text and email system for young people experiencing depression. The Lowdown is a fundamental component of New Zealand's the National Depression Iniative designed to help prevent suicide and improve mental health and well being. The system replicates traditional telephone helpline approaches, providing young people with free, anonymous and direct access to support staff 7 days a week.
University of Auckland, Department of General Practise & Primary Health
The University of Auckland Department of General Practice and Primary Health Care, is one of the leading departments of its kind in the world. As an academic unit within the School of Population Health, the department is committed to continually raising standards and achieving excellence in teaching and research at all levels of general practice and primary healthcare.
HealthTRx in collaboration with the University of Auckland, Department of General Practise & Primary Health approached us to develop eCHAT, the electronic form of the NZ-developed Case-finding and Help Assessment Tool (CHAT). This helps identify patients with lifestyle issues (such as problematic smoking, drinking, recreational drug use, gambling, exposure to abuse, physical inactivity) and mental health issues (depression, anxiety, difficulty with anger control). Patients can identity whether they want help with one or more of these issues and whether they would like this during the booked consultation or would like to come back later to deal with this.
The system was developed as a web-based system with a computer internet browser-friendly back-office module and an iPad-friendly questionnaire module that is utilised by patients within a clinic. We developed a sophisticated dynamic questionnaire engine and reporting tool to cater for the complex branching and reporting requirements.
EDX was established in 2000 to provide advice and registration services for businesses wishing to engage protection from insolvent customers through the introduction of the Personal Properties Securities Act 1999 (PPSA) in 2002. When Australia adopted a similar legislation in 2012, EDX decided to enter the Australian market leveraging its 10 year experience from NZ. EDX approached MH Interactive to develop their ESIS system - a large scale multi-tenanted SaaS application with a browser based web client and B2B web service application programmer interface allowing customers across Australia to register and manage their security interests on the Personal Property Securities Register (PPSR).
The directors and shareholders of EDX are in no doubt that its successful launch into the Australian market was greatly contributed to by engaging MH Interactive to develop ESIS.
The government’s introduction of The Personal Property Securities Act 2009 (Cth) in January 2012 was regarded as the largest piece of legislation to affect Australian businesses since the introduction of GST in 2000.
MHi’s professionalism, technical expertise and dedication to this time-bound complex project remain unsurpassed. The launch date of 30 January 2012 was legislated and the failure to meet this date would have been an inconceivable reputational and financial disaster for EDX.
Where large corporates and a number of our competitors failed to meet the launch date, MHi got us there!
The design and functional capability of ESIS continues to encourage new clients and incite others from competitors. Clients repeatedly say ESIS is far superior to other systems they have evaluated or used. This competitive edge is a direct result of MHi’s expertise.
We continue to engage MHi’s services for operational support, application maintenance and enhancements. Xander and the team are great to work with – their integrity unquestionable. When we begin the upgrade of our systems in New Zealand, it will be MHi we choose.
Mary Bayne, Director EDX Australia
fteebee is an independent organisation set up to fight for a clean and fair insurance industry. They do not sell any insurance products – their aim is simply to help you to choose the best insurer and intermediary, and assist you in buying the right product at the right price. MH Interactive developed and maintain the insurer and advisor rating platform used on www.fteebee.com